{"id":165,"date":"2022-09-06T08:35:23","date_gmt":"2022-09-06T08:35:23","guid":{"rendered":"http:\/\/lamathelab.com\/?page_id=165"},"modified":"2022-09-19T08:48:10","modified_gmt":"2022-09-19T08:48:10","slug":"envios-cambios-y-devoluciones","status":"publish","type":"page","link":"https:\/\/lamathelab.com\/eng\/envios-cambios-y-devoluciones\/","title":{"rendered":"SHIPPING, EXCHANGE AND RETURNS"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>SHIPMENTS<\/strong><\/p>\n<p>Orders are processed on the next business day, from Monday to Friday, excluding public holidays. Orders received on weekends and holidays will be processed on the following business day. All orders are processed from Orio, Gipuzkoa. When the order is completed you will receive an order confirmation email. We will then proceed to send it, and then you will receive a shipping confirmation email.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\">Do you ship internationally?<\/span><\/p>\n<p>We make international shipments. All you have to bear in mind is we do not cover any non-customs related local taxes.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\">When will I receive my package?<\/span><\/p>\n<p>This time will depend on the shipping options. The following options will be available:<\/p>\n<p>YYYYY<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\">How can I track my order?<\/span><\/p>\n<p>When your order is sent, you will receive a shipping confirmation email. If you access your account on our website, you will be able to check the status of your order.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\">How much do I pay for the shipping costs?<\/span><\/p>\n<p>When you\u2019re finalizing the purchase, we\u2019ll give you the choice of the urgency with which you want to receive your order and the cost associated with each option depending on the area you\u2019re in.<\/p>\n<p>**If you live in Gipuzkoa, near Orio, you can always pick up your order and avoid shipping costs. And so you'll reduce the negative impact of your package shipment. :)<\/p>\n<p>&nbsp;<\/p>\n<p><strong>RETURNS AND REFUNDS <\/strong><\/p>\n<p><span style=\"text-decoration: underline;\">How can I return or refund my Lama The Lab garment?<\/span><\/p>\n<p>We regret that you have to return or change your garment.Returns to Lama The Lab are always free and the return period is 15 days from the date of the shipment confirmation. *<\/p>\n<p>The garments must be in perfect condition (unused, unwashed, with intact labels, without repairs and with the corresponding purchase receipt). The wrapper and box must be the original and must be in perfect condition.**<\/p>\n<p>* Such requests will not be accepted after 14 calendar days from the order date.<\/p>\n<p>**If the above requirements are not met, a penalty of 5\u20ac will be deducted from your balance.<\/p>\n<p>To proceed with the change or return, please contact us via email info@lamathelab.com. Once the return request is approved, you will need to download and fill out the return\/change request form that you can download from the website or using the following link.<\/p>\n<p>You must print the form, mark the reason for the return\/change and the information requested in it, enter it in the same package as the article and send it to the address marked in it.<\/p>\n<p>Es muy importante que no nos mandes ning\u00fan articulo de vuelta sin haber avisado de ello por mail. Estas devoluciones no ser\u00e1n atendidas.<\/p>\n<p>Desafortunadamente, si tu pa\u00eds no est\u00e1 incluido en la lista de pa\u00edses aptos para &#8220;DEVOLUCIONES GRATUITAS&#8221;, deber\u00e1s cubrir los gastos asociados a la devoluci\u00f3n, incluso si deseas cambiar el producto. Los gastos a pagar incluyen el env\u00edo y los impuestos.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\">When will I get the refund?<\/span><\/p>\n<p>After we process the returned product and verify that it meets the criteria defined in our return policy, we will proceed with the refund of your order. You will only get the price of the returned item.<\/p>\n<p>If the refund is approved, the refund is automatically processed according to your payment method. Once the procedure is completed, you will receive an email confirming the refund.<\/p>\n<p>Reimbursements are usually processed within the week following receipt of returned items.<\/p>\n<p>*We do not reimburse shipping costs (or customs and taxes costs) under any circumstances.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"ENV\u00cdOS Los pedidos se procesan el siguiente d\u00eda h\u00e1bil, de lunes a viernes, excluyendo los d\u00edas festivos. Los pedidos recibidos los fines de semana y los d\u00edas festivos se procesar\u00e1n al siguiente d\u00eda h\u00e1bil. Los pedidos se procesan desde Orio, Gipuzkoa. Cuando la orden se complete recibir\u00e1s un email de confirmaci\u00f3n de pedido. Despu\u00e9s, procederemos [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-165","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Env\u00edos, cambios y devoluciones - LAMA THE LAB<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lamathelab.com\/eng\/envios-cambios-y-devoluciones\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Env\u00edos, cambios y devoluciones - LAMA THE LAB\" \/>\n<meta property=\"og:url\" content=\"https:\/\/lamathelab.com\/eng\/envios-cambios-y-devoluciones\/\" \/>\n<meta property=\"og:site_name\" content=\"LAMA THE LAB\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/LamaTheLab\" \/>\n<meta property=\"article:modified_time\" content=\"2022-09-19T08:48:10+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/lamathelab.com\\\/envios-cambios-y-devoluciones\\\/\",\"url\":\"https:\\\/\\\/lamathelab.com\\\/envios-cambios-y-devoluciones\\\/\",\"name\":\"Env\u00edos, cambios y devoluciones - LAMA THE LAB\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/lamathelab.com\\\/#website\"},\"datePublished\":\"2022-09-06T08:35:23+00:00\",\"dateModified\":\"2022-09-19T08:48:10+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/lamathelab.com\\\/envios-cambios-y-devoluciones\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/lamathelab.com\\\/envios-cambios-y-devoluciones\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/lamathelab.com\\\/envios-cambios-y-devoluciones\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/lamathelab.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Env\u00edos, cambios y devoluciones\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/lamathelab.com\\\/#website\",\"url\":\"https:\\\/\\\/lamathelab.com\\\/\",\"name\":\"LAMA THE LAB\",\"description\":\"For a shared life.\",\"publisher\":{\"@id\":\"https:\\\/\\\/lamathelab.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/lamathelab.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/lamathelab.com\\\/#organization\",\"name\":\"LAMA THE LAB CLOTHING\",\"url\":\"https:\\\/\\\/lamathelab.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/lamathelab.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/lamathelab.com\\\/wp-content\\\/uploads\\\/LAMA-LOGO.jpg\",\"contentUrl\":\"https:\\\/\\\/lamathelab.com\\\/wp-content\\\/uploads\\\/LAMA-LOGO.jpg\",\"width\":1697,\"height\":612,\"caption\":\"LAMA THE LAB CLOTHING\"},\"image\":{\"@id\":\"https:\\\/\\\/lamathelab.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/LamaTheLab\",\"https:\\\/\\\/www.instagram.com\\\/lamathelab\\\/\",\"https:\\\/\\\/www.pinterest.es\\\/lamathelab\\\/\",\"https:\\\/\\\/www.tiktok.com\\\/@lamathelab\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Env\u00edos, cambios y devoluciones - LAMA THE LAB","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/lamathelab.com\/eng\/envios-cambios-y-devoluciones\/","og_locale":"en_GB","og_type":"article","og_title":"Env\u00edos, cambios y devoluciones - LAMA THE LAB","og_url":"https:\/\/lamathelab.com\/eng\/envios-cambios-y-devoluciones\/","og_site_name":"LAMA THE LAB","article_publisher":"https:\/\/www.facebook.com\/LamaTheLab","article_modified_time":"2022-09-19T08:48:10+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/lamathelab.com\/envios-cambios-y-devoluciones\/","url":"https:\/\/lamathelab.com\/envios-cambios-y-devoluciones\/","name":"Env\u00edos, cambios y devoluciones - LAMA THE LAB","isPartOf":{"@id":"https:\/\/lamathelab.com\/#website"},"datePublished":"2022-09-06T08:35:23+00:00","dateModified":"2022-09-19T08:48:10+00:00","breadcrumb":{"@id":"https:\/\/lamathelab.com\/envios-cambios-y-devoluciones\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/lamathelab.com\/envios-cambios-y-devoluciones\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/lamathelab.com\/envios-cambios-y-devoluciones\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/lamathelab.com\/"},{"@type":"ListItem","position":2,"name":"Env\u00edos, cambios y devoluciones"}]},{"@type":"WebSite","@id":"https:\/\/lamathelab.com\/#website","url":"https:\/\/lamathelab.com\/","name":"LAMA THE LAB","description":"For a shared life.","publisher":{"@id":"https:\/\/lamathelab.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/lamathelab.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/lamathelab.com\/#organization","name":"LAMA THE LAB CLOTHING","url":"https:\/\/lamathelab.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/lamathelab.com\/#\/schema\/logo\/image\/","url":"https:\/\/lamathelab.com\/wp-content\/uploads\/LAMA-LOGO.jpg","contentUrl":"https:\/\/lamathelab.com\/wp-content\/uploads\/LAMA-LOGO.jpg","width":1697,"height":612,"caption":"LAMA THE LAB CLOTHING"},"image":{"@id":"https:\/\/lamathelab.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/LamaTheLab","https:\/\/www.instagram.com\/lamathelab\/","https:\/\/www.pinterest.es\/lamathelab\/","https:\/\/www.tiktok.com\/@lamathelab"]}]}},"_links":{"self":[{"href":"https:\/\/lamathelab.com\/eng\/wp-json\/wp\/v2\/pages\/165","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lamathelab.com\/eng\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lamathelab.com\/eng\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lamathelab.com\/eng\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lamathelab.com\/eng\/wp-json\/wp\/v2\/comments?post=165"}],"version-history":[{"count":3,"href":"https:\/\/lamathelab.com\/eng\/wp-json\/wp\/v2\/pages\/165\/revisions"}],"predecessor-version":[{"id":444,"href":"https:\/\/lamathelab.com\/eng\/wp-json\/wp\/v2\/pages\/165\/revisions\/444"}],"wp:attachment":[{"href":"https:\/\/lamathelab.com\/eng\/wp-json\/wp\/v2\/media?parent=165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}